Breakthrough Technology

Breakthrough technology makes 21st Century Integrated Contact simple.

Rapid Set Up

No hassle and easy, our powerful systems can be interfaced securely with yours to deliver real time data-driven strategies across channels. Oh, and we get you up and running in a couple of weeks. All possible with our breakthrough technology partner - t-Point.

Multi-channel capability

We can run multiple, real time, multi-channel, blended and sequenced contact strategies without breaking step. That means DM followed by Call, supported by E-Mail literature sent during call; scheduled call back and in-bound routed call to the same agent to close; follow up with SMS thank you at the end. We even manage web chat to support web sales. Follow up actions can be driven and delivered from your teams wherever in the world they sit.

Telephony integration

We help organisations get more from their precious customers, leads and data through our telephony and campaign integration. Enabling us to deliver effectiveness as well as efficiencies.

Keep control

No specially selected random calls here or tapes to get lost in the post. You can dial in anytime, anywhere and listen live to the conversations we’re having on your behalf. You can view up-to-the-minute performance and results through your secure portal. We’ll tailor the QA process and criteria to reflect yours. FSA Compliant Processes as standard.