Come and join our
Innovation Seminar

24th November 2009 10am - 2.30pm
Carpeo Innovation Centre,
Paxton House, Prospect Place, Old Town, Swindon SN1 3ET

Download the presentation slides 'Carpeo & Contact Innovation Delivered' by Peter Wilcock, Director Carpeo in pdf format.

Peter set out how Carpeo sets about delivering contact innovation. Most contact centres set about being efficient. Whilst that is important, Carpeo focusses on something more important...how to get the most value out of your customer interactions. Every day, every contact....even better.

Innovative contact strategies can drive dramatic improvements in financial return, cost effectiveness and efficiencies.

As part of the How To...series of seminars, HowToExperience, in association with Carpeo, invite you to join us to hear about and learn from real examples of best practice in customer contact. After lunch we will run informal ‘clinics’ for those that want to explore any facet of contact innovation in more depth.

Presentations

Key note address: David Williams (CEO, HowToExperience & director, Carpeo)

Contact Innovation: Practical examples of best practice from around the world that show how leading organisations drive better business performance and a great customer experience at the same time.

Case Study 1: Mapfré Assistance (Direct to Consumer)

A fantastic example of an integrated contact strategy, being delivered with skill, passion and focus, through a new route-to-market. Sales have increased four-fold over the last 6 months.

Case Study 2: The Royal Mail (B2B for SME)

By engaging customers in a dialogue, their needs were better understood and short and long-term sales opportunities unearthed. Sales went up by over 40% and £9 million out of £12 million of new opportunities were converted to sale.

Download the flyer for more information: Contact Innovation Flyer.pdf